Recover your QUT Access Password

1. Open your web browser

2. Type in the URL:

3. Click on the Forgotten your password? link

4. Enter your QUT Access username

5. Click Next 

- You will now have three options to choose from: Email, SMS or Question and Answer Verification.

First, I will show you Email Verification.

1. Click Email Verification

2. Enter your alternative Email Address

- A hint will be displayed for you on the screen.

3. Click Request Email Token

- A verification email has now been sent to your alternative email address.

4. Login or Open your email

5. Click on the link in the email, or copy and paste it into the URL field of your web browser

- You can now set a password using this page.

You can also choose to verify your identity with an SMS message.

1. Click SMS Verification

2. Enter your mobile number

- A hint will be displayed for you on the screen.

3. Click Request SMS Token

- An SMS message will be send to this number. You may need to wait a minute for it to arrive.

4. Type in your SMS verification code

5. Click Verify SMS Token

- You can now set a new password using this page.

If you are unable to use Email or SMS, you can try clicking Q&A Verification.

1. Type your answers to the questions displayed on the screen

2. Click on Verify Answers

- If you have at least five of your answers correct, you will be asked to set your new QUT Access password.

Thanks for watching. If you need any further assistance, please contact the IT Helpdesk.